Refund policy

Welcome to Orbella.club. We value every customer and want you to shop with confidence. This Return & Refund Policy explains how returns, refunds, replacements, and exchanges are handled for purchases made through our website.

By placing an order with Orbella.club, you agree to the terms outlined below.

1. 30-Day Return Guarantee

We proudly offer a 30-day free return policy on eligible products.

You may request a return within 30 days of receiving your order if the item does not meet your expectations or arrives with a manufacturing defect or shipping damage.

2. Eligible Return Conditions

Returned items should:

Be returned within 30 days of delivery.
Include all original accessories and packaging whenever possible.
Show no signs of intentional damage or misuse.
Match the item originally purchased.

We understand that packaging may be opened for inspection. Opened products may still qualify if they remain in acceptable condition.

3. Non-Returnable Items

The following items cannot normally be returned unless they arrive damaged or incorrect:

Personalized or custom-made products.
Clearance or final sale items.
Gift cards.
Products damaged through improper use.
Items returned without prior authorization.

4. Damaged, Incorrect or Defective Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.

Please include:

Order number
Description of the issue
Photos showing the product and packaging

After review, we will offer an appropriate solution, including a replacement or full refund.

5. Free Returns

Customers are eligible for free return service on approved return requests.

Our support team will provide detailed return instructions before any item is shipped back.

Please do not return products without contacting us first.

6. Refund Process

Once the returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds are issued to the original payment method.

Most refunds are processed within 5–10 business days, although your financial institution may require additional processing time.

7. Exchanges

If you would like a different variation or replacement, we are happy to arrange an exchange whenever inventory is available.

If the requested item is unavailable, a refund may be offered instead.

8. Order Cancellation

Orders may be canceled before shipment.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such cases, customers may request a return after delivery.